Refund Policy

Return Policy

We want you to shop with confidence. Please review the eligibility requirements below and contact us first to request return approval before sending any item back.

Non-returnable Items

For hygiene and safety reasons, some items are not eligible for return, including custom or personalized orders, opened personal care/beauty products, hazardous materials, sale items, and gift cards. Please contact us before purchase if you are unsure whether an item is returnable.

Eligibility for Return

To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags, and in original packaging. You will also need a receipt, order number, or other valid proof of purchase.

How to Start a Return

To start a return, you can contact us on WhatsApp 0553610613. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at .

Damages & Issues

Please inspect your order upon delivery and contact us as soon as possible if an item is defective, damaged, or incorrect. We will review each issue promptly and provide the most appropriate resolution, including replacement, exchange, or refund where applicable.

Exchanges

The fastest way to get the correct item is to request a return for the original product first. Once approved, we can process an exchange based on available stock.

Note: If the exact replacement is unavailable, we will offer a refund to your original payment method.

Refunds

If we do not have the same item available for replacement, a full refund will be issued. After receiving and inspecting your return, we will notify you whether your refund is approved. Approved refunds are sent to your original payment method. Processing times can vary depending on your payment provider or bank.